This Contact Us page provides the official business and customer support information for Mossl.
OUR IDENTITY
Legal Business Name: BS RETAIL GROUP PTY LTDStore Name: Mossl
Physical Business Address: Unit 9, 742 Toorak Road, Hawthorn East, VIC 3123, Australia
ABN: 24 682 269 898
ACN: 682 269 898
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: care@mossl.shopBusiness Phone Number: +61 468 250 974
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.